Complaint Process

If you are dissatisfied with any aspect of our service, please contact our Customer Service Department(cs@mitrade.com) as soon as possible. Your compliant will be responded by email within 14 days of receipt. The vast majority of issues can be solved there.

If you are dissatisifed with the response provided by our Customer Service Department, you may request for them to escalate the issue to our Compliance Department. The Compliance Department will conduct a fair and detailed investigation of the appeal, to understand the circumstances and to assess whether our actions are within reasonable rights and if all due diligence and contractual obligations have been performed. You will receive a written response from the Compliance Department within a reasonable timeframe.

You may visit Cayman Islands Monetary Authority (CIMA) website if you wish to submit a complaint to the Authority.